Refund policy

Returns & Refunds Policy

We operate a considered and controlled fulfilment model. As a result, our returns and refunds policy is intentionally strict and applies to all purchases made through M4S Health.

By placing an order, you acknowledge and agree to the terms outlined below.

1. Made-to-Order Apparel

All apparel items are made to order and produced individually once your purchase is placed.

For this reason, we do not accept returns or offer refunds for reasons including, but not limited to:

* Change of mind

* Incorrect size selection

* Personal preference

It is the customer’s responsibility to ensure that the correct size and product have been selected prior to placing an order.

 

2. Supplements

Due to hygiene, safety, and regulatory considerations, supplements cannot be returned or refunded once purchased.

We do not accept returns or offer refunds for supplements based on reasons including, but not limited to:

* Change of mind

* Personal preference

* Perceived effectiveness

 

3. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you must contact us within 7 days of delivery.

Claims submitted outside of this timeframe may not be accepted.

To process a claim, we may require:

* Photographic evidence of the issue

* Order details and confirmation

Where a valid issue is confirmed, we will, at our discretion:

* Provide a replacement item, or

* Issue a refund

 

4. Delivery & Non-Delivery Claims

A delivery is considered complete once confirmed by the courier’s tracking system as delivered to the address provided at checkout.

We are not responsible for issues including, but not limited to:

* Items reported as not received after confirmed delivery

* Incorrect or incomplete delivery details provided at checkout

* Unsecured delivery locations

If you believe there is an issue with delivery, you must contact us promptly so we can assist where possible. However, we cannot guarantee the outcome of courier investigations.

 

5. Refund Processing

Where a refund is approved, it will be issued to the original payment method within a reasonable timeframe.

Refunds will only be issued for the amount paid at the time of purchase, including where discounts or promotional codes were applied.

6. Exclusions

We reserve the right to refuse any return, replacement, or refund request in circumstances including, but not limited to:

* The request falls outside the stated policy

* Required evidence is not provided

* The claim is deemed fraudulent, abusive, or made in bad faith

 

7. Policy Alignment

This Returns & Refunds Policy should be read alongside our Terms & Conditions. In the event of any inconsistency, the Terms & Conditions will prevail.