Shipping policy
Shipping Policy
We aim to process and dispatch all orders as efficiently as possible while maintaining the quality and care associated with M4S Health.
1. Order Processing
Orders are processed as quickly as possible following confirmation.
As many of our products are made to order or fulfilled through specialist partners, processing times may vary slightly depending on demand and product type.
2. Fulfilment & Dispatch
Our products are fulfilled through a network of trusted fulfilment partners.
Wherever possible, orders are produced and shipped from a fulfilment centre located close to the delivery destination to support efficient delivery times.
In certain circumstances, including periods of high demand or limited stock availability, orders may be fulfilled from an alternative location. This may result in a variation in delivery time.
3. UK Shipping
Orders within the United Kingdom are typically delivered within standard domestic timeframes following dispatch.
Delivery estimates will be shown at checkout.
4. International Shipping
We ship internationally to selected regions, including the United States.
Delivery times for international orders may vary depending on destination, customs processing, and local courier services.
5. United States Orders (Supplement Fulfilment Notice)
At present, supplement orders to the United States are fulfilled from the United Kingdom.
As a result:
* Delivery times may be slightly longer than domestic US shipping
* Shipping costs may be higher than future local fulfilment rates
This is a temporary arrangement while we establish a US-based fulfilment solution to improve delivery speed and efficiency.
For clarity, this applies specifically to certain products, including supplements, and may not apply to all items across the store.
6. Product-Level Shipping Notice
For certain products, additional shipping information may be displayed directly on the product page.
For example:
US orders for this product are currently fulfilled from the UK. Delivery times may be slightly longer while we establish local fulfilment.
By placing an order, you acknowledge and accept any product-specific shipping notices provided at the point of purchase.
7. Shipping Costs
Shipping costs are calculated at checkout based on:
* Order size and weight
* Delivery location
* Fulfilment origin
Any applicable charges will be clearly displayed before completing your purchase.
8. Customs, Duties & Import Charges
For international orders, additional charges such as customs duties, import taxes, or handling fees may apply.
These charges are determined by local authorities and are the responsibility of the customer.
9. Delivery Timeframes
All delivery timeframes provided at checkout are estimates only and are not guaranteed.
Delays may occur due to factors outside of our control, including, but not limited to:
* Courier delays
* Customs processing
* Adverse weather conditions
* Operational disruptions
10. Tracking
Where available, tracking information will be provided once your order has been dispatched.
11. Delivery Responsibility
A delivery is considered complete once confirmed by the courier’s tracking system as delivered to the address provided at checkout.
It is the customer’s responsibility to ensure:
* Delivery details are accurate
* The delivery location is secure
We are not responsible for issues including, but not limited to:
* Items reported as not received after confirmed delivery
* Incorrect or incomplete delivery details
* Unsecured delivery locations
12. Delivery Issues
If you experience an issue with delivery, please contact us as soon as possible.
We will assist where reasonably possible; however, we cannot guarantee the outcome of courier investigations and are not liable for delays, losses, or damages once an order is in transit.