Terms of service
1. Introduction / General Terms
These Terms & Conditions govern your use of the M4S Health website and the purchase of products from us.
By accessing this website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use this website.
M4S Health is a UK-based brand offering apparel and wellbeing products, designed with a focus on quality, intention, and long-term performance.
We aim to present all information clearly and accurately, and to ensure a considered and consistent experience across our products and platform.
We reserve the right to update or amend these Terms at any time. Continued use of the website following any changes constitutes acceptance of those updates.
2. Company Information
M4S Health operates as a trading name of The Mindset For Success Academy Ltd, a company registered in England and Wales.
Company Number: 15482858
References to “M4S Health”, “we”, “us”, or “our” throughout these Terms refer to The Mindset For Success Academy Ltd.
For any enquiries, you can contact us at: support@m4shealth.com
3. Use of Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
You must not misuse this website by knowingly introducing viruses, attempting to gain unauthorised access, or interfering with the functionality, security, or performance of the site.
All content on this website, including text, imagery, branding, and design, is provided for personal use only. You may not reproduce, distribute, modify, or commercially exploit any part of this website without prior written permission.
We reserve the right to restrict or terminate access to the website if we believe it is being used in breach of these Terms.
4. Product Information
We make every effort to present our products as accurately as possible across all descriptions, imagery, and supporting content.
Some product images, including lifestyle and promotional visuals, may be digitally enhanced or created using advanced visual tools to represent the intended look, feel, and use of the product.
While we aim to ensure consistency, slight variations in colour, tone, or finish may occur due to factors such as lighting, screen settings, or the production process.
These variations do not affect the quality or performance of the product and do not constitute a fault.
All product descriptions are provided to give a clear and accurate understanding of each item. However, they should be considered indicative rather than exhaustive.
5. Pricing & Payment
Prices displayed on this website are presented in GBP (£) for UK customers and may be shown in local currencies for customers in other regions.
We reserve the right to change pricing at any time without notice. Any changes will not affect orders that have already been placed and confirmed.
Where applicable, taxes, shipping costs, and any additional charges will be clearly shown at checkout before payment is completed.
We accept payment through the methods made available at checkout. All payments must be received in full before an order is processed.
In the event of a pricing error or technical issue, we reserve the right to cancel or refuse any order placed at an incorrect price. In such cases, a full refund will be issued.
Currency conversions are provided for convenience and may vary depending on your payment provider.
6. Orders & Acceptance
All orders placed through this website are subject to acceptance and availability.
Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. A contract between you and us is only formed once your order has been processed and dispatched.
We reserve the right to refuse, cancel, or limit any order at our discretion. This includes, but is not limited to, situations involving suspected fraud, unauthorised transactions, pricing errors, product availability issues, or misuse of promotional offers.
We may limit or cancel quantities purchased per person, per household, or per order.
If an order is cancelled after payment has been taken, a full refund will be issued to the original payment method.
It is your responsibility to ensure that all order details, including billing and shipping information, are accurate at the time of purchase. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information.
We reserve the right to request additional verification for certain orders before processing, including confirmation of identity or payment details, where necessary to prevent fraud or unauthorised use.
We reserve the right to cancel any order where we reasonably suspect fraudulent activity, including where payment verification cannot be completed.
7. Shipping & Delivery
We aim to process and dispatch all orders as efficiently as possible.
Our products are fulfilled through a network of trusted fulfilment partners. Wherever possible, orders are produced and shipped from a fulfilment centre located close to the delivery destination to support prompt delivery.
In certain circumstances, including periods of high demand or limited stock availability, orders may be fulfilled from an alternative location. This may result in a variation in delivery time.
All delivery timeframes provided at checkout are estimates only and are not guaranteed. While we work with reliable courier services, we are not responsible for delays caused by factors outside of our control, including but not limited to courier delays, customs processing, adverse weather conditions, or operational disruptions.
Once an order has been dispatched, a shipping confirmation and tracking information will be provided where available.
A delivery is considered complete once confirmed by the courier’s tracking system as delivered to the address provided at checkout.
It is the customer’s responsibility to ensure that all delivery details are accurate and that the delivery location is secure. We are not responsible for failed deliveries, delays, or losses resulting from incorrect information or unsecured delivery locations.
For international orders, additional charges such as customs duties, import taxes, or handling fees may apply. These charges are the responsibility of the customer and are outside of our control.
While we will assist where possible in resolving delivery issues, we cannot guarantee the outcome of courier investigations and are not liable for delays, losses, or damages once the order is in transit.
We are not liable for any indirect or consequential losses arising from delivery delays or issues.
8. Returns & Refunds
Due to the nature of our products, we operate a strict returns and refunds policy.
All items are produced and fulfilled with care and attention to detail. By placing an order, you acknowledge and accept the terms outlined below.
Apparel (Made-to-Order Items)
All apparel items are made to order and produced individually once your purchase is placed.
For this reason, we do not accept returns or offer refunds for:
* Change of mind
* Incorrect size selection
* Personal preference
It is the customer’s responsibility to ensure the correct size and product selection before placing an order.
Supplements
Due to hygiene, safety, and regulatory reasons, supplements cannot be returned or refunded once purchased.
We do not accept returns or offer refunds for supplements based on:
* Change of mind
* Personal preference
* Perceived effectiveness
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, you must contact us within 7 days of delivery.
Claims submitted outside of this timeframe may not be accepted.
To process a claim, we may require:
* Photographic evidence of the issue
* Order details and confirmation
Where a valid issue is confirmed, we will, at our discretion:
* Provide a replacement item, or
* Issue a refund
Delivery Issues
If an item is confirmed as delivered by the courier’s tracking system, it will be considered successfully delivered.
We are not responsible for:
* Items lost after confirmed delivery
* Incorrect delivery details provided at checkout
* Unsecured delivery locations
Refund Processing
Where a refund is approved, it will be issued to the original payment method within a reasonable timeframe.
9. Subscriptions
Certain products may be offered on a subscription basis, providing recurring delivery and billing at selected intervals.
By purchasing a subscription, you agree to the following terms:
Billing & Renewal
Subscriptions are billed on a recurring basis according to the selected delivery frequency.
By placing a subscription order, you authorise us to charge your selected payment method automatically at each renewal date unless the subscription is cancelled in advance.
Cancellation
Subscriptions can be cancelled at any time through your account or by contacting us directly.
To avoid the next billing cycle, cancellation must be made before the renewal date. Once a payment has been processed, it cannot be reversed.
Changes to Subscription
We reserve the right to modify, suspend, or discontinue subscription offerings at any time.
Where possible, reasonable notice will be provided for any material changes.
Pricing
Subscription pricing may be subject to change. Any changes will apply to future billing cycles only.
Delivery
Subscription orders are fulfilled in line with our standard shipping and delivery terms.
Refunds
Subscription orders are subject to the same returns and refunds policy outlined in Section 8.
Once a subscription order has been processed and dispatched, it cannot be cancelled or refunded unless the product is faulty, damaged, or incorrect.
10. Discounts & Promotions
From time to time, we may offer promotional discounts, codes, or special offers.
All promotions are subject to the following terms:
Use of Discount Codes
Discount codes must be applied at the time of purchase and cannot be added retroactively once an order has been placed.
Unless explicitly stated, discount codes:
* Cannot be combined with other offers
* Are limited to one use per order
* May be restricted to specific products or collections
Promotional Conditions
We reserve the right to modify, suspend, or withdraw any promotion at any time without notice.
All offers are subject to availability and may be limited by time, quantity, or eligibility.
Affiliate Codes
Affiliate or influencer discount codes are provided for promotional purposes and may be subject to additional restrictions.
We reserve the right to cancel or refuse orders where we believe discount codes are being misused, shared inappropriately, or used in a manner inconsistent with the intended promotion.
Misuse of Promotions
Any attempt to exploit, manipulate, or abuse promotional offers, including but not limited to repeated use, unauthorised sharing, or circumvention of restrictions, may result in:
* Cancellation of orders
* Removal of discounts
* Suspension or restriction of future access to promotions
Refunds on Discounted Orders
Where an order is refunded, the refund amount will reflect the discounted price paid at the time of purchase, not the original full price.
11. Intellectual Property
All content on this website, including but not limited to text, imagery, graphics, branding, product designs, and layout, is the property of M4S Health or its licensors and is protected by applicable intellectual property laws.
Certain artwork featured on our products is created by independent artists and is used under licence. All rights to such artwork remain with the original creator.
Nothing in these Terms grants any right or licence to use, reproduce, distribute, or commercially exploit any content from this website without prior written permission.
Unauthorised use of any content, including copying, reproduction, modification, or distribution, is strictly prohibited and may result in legal action.
12. Supplement Disclaimer
Our products are food supplements intended to support general wellbeing and are not intended to diagnose, treat, cure, or prevent any disease.
Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
The information provided on this website, including product descriptions, marketing materials, and supporting content, is for general informational purposes only and should not be considered medical advice.
Individual results may vary. The effectiveness of supplements can differ depending on personal factors, including lifestyle, diet, and health conditions.
You should consult a qualified healthcare professional before using any supplement, particularly if you are pregnant, breastfeeding, have a medical condition, or are taking medication.
Our products should be used only as directed. We are not responsible for any adverse effects resulting from misuse, overuse, or failure to follow recommended guidance.
By purchasing and using our products, you acknowledge that you do so at your own discretion and accept full responsibility for your use of the product.
To the fullest extent permitted by law, we disclaim any liability for any loss, damage, or injury arising from the use or misuse of our supplements.
13. Limitation of Liability
To the fullest extent permitted by law, M4S Health shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of, or inability to use, our website or products.
This includes, but is not limited to, loss of income, loss of business, loss of profits, loss of data, loss of opportunity, or any other financial or commercial loss.
Our total liability in respect of any claim arising from the purchase or use of our products shall be strictly limited to the amount paid for the product in question.
We make no guarantees, representations, or warranties regarding the results or outcomes from the use of our products. Any reliance on our products is at your own discretion and risk.
Nothing in these Terms excludes or limits our liability for:
* Death or personal injury caused by our negligence
* Fraud or fraudulent misrepresentation
* Any matter for which it would be unlawful to exclude or limit liability under applicable law
Nothing in these Terms shall create any liability beyond what is expressly stated herein.
14. Privacy & Data
We are committed to protecting your personal data and handling it responsibly.
Any personal information you provide when using this website or placing an order will be processed in accordance with our Privacy Policy.
Our Privacy Policy outlines how we collect, use, store, and protect your data, as well as your rights in relation to that data.
By using this website, you acknowledge and agree to the terms of our Privacy Policy.
15. Changes to Terms
We reserve the right to update or amend these Terms & Conditions at any time.
Any changes will take effect immediately upon being published on this website.
It is your responsibility to review these Terms periodically. Continued use of the website or placement of an order following any updates constitutes acceptance of the revised Terms.
16. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Affiliate Program
From time to time, we may offer an affiliate program that allows individuals or businesses to promote our products in exchange for commission.
Participation in the affiliate program is subject to the following terms:
Eligibility & Approval
We reserve the right to approve or reject any affiliate application at our sole discretion.
Participation in the affiliate program may be revoked at any time without notice where we believe an affiliate is not aligned with our brand or is acting in a manner inconsistent with these Terms.
Commission
Commission rates, structures, and eligibility criteria are determined by us and may be modified at any time.
Commissions will only be paid on valid, completed orders that are not cancelled, refunded, or disputed.
We reserve the right to withhold or reverse commissions in cases of:
* Refunds or chargebacks
* Fraudulent or suspicious activity
* Misuse of discount codes or tracking links
Promotion Guidelines
Affiliates must represent M4S Health accurately and in a manner consistent with our brand positioning.
Affiliates must not:
* Make false, misleading, or exaggerated claims about our products
* Present themselves as acting on behalf of or as an official representative of M4S Health
* Use spam, unsolicited messaging, or deceptive marketing practices
* Bid on branded keywords, impersonate the brand, or create misleading domains or social profiles
Use of Discount Codes
Affiliate discount codes are provided for promotional use only and may not be used by the affiliate for personal purchases unless explicitly permitted.
We reserve the right to disable, restrict, or withdraw any code at any time.
Self-Referral & Personal Purchases
Affiliates are not permitted to earn commission on purchases made by themselves, on their own behalf, or for personal use.
This includes, but is not limited to:
* Orders placed using their own affiliate link
* Orders placed using their own discount code
* Orders placed through accounts, devices, or addresses associated with the affiliate
Any such activity will result in:
* Commission being withheld or reversed
* Potential suspension or termination of the affiliate account
We reserve the right to determine, at our sole discretion, whether a transaction constitutes a self-referral or personal purchase.
Payment of Commissions
Commission payments will be made at intervals determined by us and may be subject to minimum payout thresholds.
We reserve the right to delay payments where necessary to investigate suspected fraud, chargebacks, or policy violations.
Termination
We reserve the right to suspend or terminate any affiliate account at any time, without notice, where we believe these Terms have been breached.
Upon termination, any unpaid commissions may be withheld at our discretion.
Liability
Affiliates act as independent parties and have no authority to bind or represent M4S Health in any way.
We are not responsible for the actions, statements, or conduct of affiliates.
18. Dispute Resolution
In the event of any dispute, claim, or disagreement arising out of or in connection with these Terms or the use of our products or services, both parties agree to first attempt to resolve the matter informally by contacting us directly.
Where a resolution cannot be reached, disputes shall be resolved in accordance with the governing law set out in Section 16.
To the fullest extent permitted by law, you agree that any claim must be brought on an individual basis and not as part of any collective, class, or representative action.